Terms and Conditions

Terms and Conditions.


Every shutter produced by Shutterstile LLC is a custom order. Your Shutterstile shutters are a reflection of your own unique taste and the particular arrangement and dimensions of the windows in your home. Therefore, your order is an important decision. You must take care to measure your existing shutters properly and to choose the best materials to achieve the result you desire. We strongly encourage you to contact us before you order to discuss your objectives, because once you place your order and we begin making your shutters, it's too late to change the specifications without incurring additional costs.

Our Agreement

Because every shutter produced by Shutterstile LLC is custom, your order constitutes a binding contract subject to the following terms and conditions.

Construction Details. Within 2 business days after receiving your order, we will send you an itemized Specifications Sheet outlining the details of each shutter. This Specifications Sheet represents the construction and materials specifications that we will use to produce your shutters. As such, it becomes a binding part of our agreement. You should review it for accuracy as soon as you receive it and let us know if there are any problems immediately. Once we order the materials to produce your shutters (typically within 24 hours), you may not be able to make changes to these specifications without incurring a restocking fee. And if you wait until we have actually begun making your shutters to request changes or to notify us of an error in the specifications, you will have to pay for all unrecoverable materials that have already been incorporated into your order and for any labor already expended.

Warranty. All work shall be performed in a professionally reasonable manner consistent with the Construction Details above. The workmanship on all Shutterstile shutters is warranted for three years from the date of purchase. Specifically, we will repair or replace, at our discretion, any shutter in which the joints between the stiles and rails fail or begin to separate.

Any Materials or hardware used by Shutterstile shall be warranted only to the extent that the suppliers or manufacturers of those products provide a warranty. In the event that a defect is discovered in one of these products, we will assist you in securing a replacement or repairing the products for the duration of the product manufacturer's warranty. In general, there is no warranty on wood products.

Once your order arrives, you should inspect the package for damage before accepting it from the shipping carrier. It is your responsibility to notify the carrier of any damage that may have occurred during shipping and to file the necessary claim forms should such damage occur. We will do our best to package your order securely. But we can't be responsible for damage in shipping. That is why shipping insurance is mandatory for every order that is to be shipped.

Once you receive your order, you should open the package and inspect all of the contents immediately. If you find an error on our part, please let us know right away so that we can decide how best to resolve the issue. If we have made a mistake, you have our promise that we will make any necessary changes at no additional cost to you. But remember, the Specifications Sheet describes the details of your order. We can't be responsible for any errors or omissions in that document unless you notify us of the problem before we begin making your shutters.

Assuming we have filled your order as described in the Specifications Sheet, our transaction is complete. Except as described above, any future changes, repairs, or modifications will constitute a separate agreement for which we will provide a new Specifications Sheet and all such work will be performed at the customer's expense.

Shutterstile's Historical Shutters are intended to reproduce original designs as closely as possible. In some cases, the original design might be insufficient for the intended use. For example, the shutter components might be inadequate to support the weight of the shutter. In any case, you have our promise that we will do our best to produce the strongest shutter possible within the limitations of the original design and the strength of the materials you choose. But, ultimately, we cannot warranty the suitability of any reproduction shutter for any use, including but not limited to protection against storm damage. Further, it is your responsibility to ensure that the product is properly finished and installed. Improper finishing or installation can severely shorten the life of your shutters and will void the warranty.

In no case will Shutterstile be responsible for damages in excess of the contract amount.

No other warranties are made with respect to our shutters or any other materials or work products offered by Shutterstile LLC.

Return/Refund Policy. Because every shutter produced by Shutterstile LLC is custom, all sales are final. We cannot give full or partial refunds or accept returns for exchange or credit for any reason.

Cost Estimates. Prices are subject to change. We do our best to keep abreast of the current market prices of the materials used in creating our shutters. And we will typically absorb unexpected minor price increases should they occur after you place your order. In most cases, unless we have provided you with a written cost estimate that includes a date guarantee, the price you will be charged is the price given to you on the day and time you place your order.

Rarely, the price of some material used in constructing shutters may increase unexpectedly between the time you place your order and your approval of the Specifications Sheet. Although we do our best to maintain an adequate supply of common materials used in the construction process, some specialty wood species, sizes, etc. are ordered as needed. Should we encounter an unexpected price increase in any of these materials after you place your order, we will notify you as soon as we become aware of the issue. Rest assured that we will never adjust the price of materials which we already have on hand in response to changes in market price.

It is important that you review and approve the Specifications Sheet as soon as possible. We can only guarantee the price quoted to you on the day you place your order for two weeks. Consequently, should it take more than two weeks to approve the Specifications Sheet, we reserve the right to adjust the price to account for fluctuations in the price of materials. In the event this occurs, we will notify you as soon as we are aware of these price changes.

Shipping estimates are a bit more complicated. In almost every case, the actual shipping cost is more than the price we charge. In addition, shipping costs have been fluctuating frequently in recent years due in large part to the uncertainties associated with fuel costs. So it is entirely possible that the shipping cost will change between the time you place your order and the date your shutters are ready to ship. To simplify the ordering process and avoiding any surprises, we have opted to charge a fixed rate for shipping to all destinations in the continental US, based on the size and materials used in your order. In most cases, we will absorb and difference between the price you pay for shipping and the actual cost. There are exceptions, however. For orders to be shipped outside of the continental US, we will provide you with a best-guess of the shipping cost up-front, but we cannot know the actual cost for certain until your order is complete. Unusually large shutters may trigger an oversize or overweight surcharge from the shipping company. Should this apply to your order, we will notify you of any additional cost as soon as possible and before we begin construction in any case.

Payment. Every order must be secured by a valid credit card before materials will be ordered and work will begin. We will initially charge a $50 development fee to your credit card to cover preparation of the Specification Sheet. Once you approve the Specification Sheet, we will charge the remaining amount of your order to your credit card, including applicable tax and shipping, unless other arrangements have been made in advance.

Should we be unsuccessful in our attempts to charge your credit card, either because of insufficient credit balance or any other reason, we will stop work as soon as we discover there is a problem and notify you immediately so that you can make other arrangements before work can resume. Regardless of the outcome of these efforts, you will continue to be responsible for payment of any expenditures in time and materials up to the point at which the problem was brought to our attention.

We cannot deliver/ship your shutters unless payment has been made in full. If for any reason, your shutters have been completed and we have not received payment, you will be charged a fee equal to 1% of the remaining balance per month, until the problem has been received.

In the event your order is undeliverable for any reason, including but not limited to failure to make payment in full, we will attempt to contact you to determine the cause. If we are unable to resolve the issue within 48 hours, a storage charge of $10 for every $500 of your total order amount will be assessed at 30 day intervals until other arrangements have been made and the order has been successfully delivered to you. Should your order be returned to us by the shipping company through no fault of ours, you will be responsible for any additional shipping costs which may be incurred as a result.

Cancellation. In most cases, we will process your order the same day it is received. We will begin preparing the Specifications Sheet as soon as the order is processed. Should you decide to cancel your order before your credit card is processed, you may receive a full refund in most cases. Should you decide to cancel your order after the credit card has been processed, you will be responsible for a $20 processing fee, plus any administrative fees charged to us by the credit card processing company. Once work has begun on the Specifications Sheet, you will be charged a $50 development fee in addition to the credit card processing and administrative fees, should you decide to cancel. In the event you cancel your shutter order after you have approved the Specification Sheet, you will be responsible for all materials and labor expended at the time we receive notification of your desire to cancel.

Delivery Date. Due to uncertainties in the availability of materials, Shutterstile LLC cannot guarantee a specific completion or delivery date. Accordingly, we shall not be liable for any damages of any nature whatsoever arising directly or indirectly out of a delay in shipment or completion. Any completion estimates provided on our Web site or given to you at the time of your order should be considered estimates only.

Privacy Policy. Any information we collect about you is to be used solely to process your order. We will not share this information with any third party other than our credit card processing service. To make it more convenient for you to order additional reproduction shutters in the future, we will keep the details of your order on file. When you place your order, we will give you the option of letting us include your name and address as part of these records. If you prefer that we not retain this information, we will still keep the details of your order, using your order number as a unique identifier. In no case will we retain a copy of your credit card number after your order has been filled.

Shutterstile LLC, 458 King Copsico Ln, PO Box 647, Montross, Virginia 22520 - (804) 493-1111
Copyright © 2013 Shutterstile LLC